At kembarjitu we take your personal information seriously. This Privacy Policy explains what data we collect when you use our platform, how we use it, and the choices you have. Our services are available only where local law permits. By continuing to use kembarjitu you agree to the practices described here.
kembarjitu operates under applicable Indonesian data-protection regulations and international best practices. We collect information you provide directly — such as your name, email address and account credentials — and technical data generated when you interact with our platform, including device identifiers, browser type and session activity. We use this data to operate your account, process transactions, personalise your experience and communicate service updates with you. When you choose to fund or withdraw via DANA, OVO or GoPay, we receive only the confirmation data needed to verify and record your transaction; we do not store your full e-wallet credentials. We may share data with trusted service partners who support platform operations, always under strict confidentiality obligations. We may also disclose data when required by Indonesian law or valid legal process. We do not sell your personal information to third parties for their own marketing. Our practices apply to all users accessing kembarjitu in Indonesia, and access to certain features remains available only where local law permits. You may request a copy of your data or ask us to correct inaccurate records at any time by contacting our support team. We periodically review this policy and will notify registered users of material changes via email or an in-platform notice.
Confirmation data only; full DANA credentials are never stored by us.
We receive only the verification reference needed to record your OVO payment.
GoPay transaction confirmations are logged for account records; wallet details remain with GoPay.
Data may be shared when required by Indonesian law or a valid legal authority.
We do not sell your personal information to outside parties for marketing purposes.
If you have questions about this policy or wish to exercise your data rights, reach our privacy team through any of the channels below.
Send your privacy enquiry or data request to our dedicated support email for a written response.
Use the on-site live chat to speak with a support agent about your privacy concerns in real time.
Visit the kembarjitu Help Centre for guides on managing your account data and privacy settings.
kembarjitu applies consistent practices across data handling, cookies, account security and retention so your information is managed responsibly.
We collect only the information necessary to operate your account and improve the platform. Data is processed fairly and never used beyond the purposes stated in this policy.
We use essential cookies to keep you logged in and analytical cookies to understand platform usage. You can adjust non-essential cookie preferences through your browser settings at any time.
Your account is protected by your password and, where enabled, two-step verification. Keep your password private and do not share it with anyone, including kembarjitu staff.
We retain your personal data for as long as your account is active or as required by Indonesian legal obligations. You may request deletion of your account data by contacting us; we will act within the timeframe required by applicable law.
Common questions about your rights, our data practices and how to get in touch with the kembarjitu privacy team.
We collect information you give us when registering or contacting support — such as your name and email — as well as technical data like device type and session logs generated during normal platform use.
Yes. You have the right to request a copy of the personal data we hold about you. Contact our support team by email or live chat and we will respond in writing within a reasonable timeframe.
Reach us through the email or live chat channels listed on this page. Tell us what you would like corrected or removed and we will process your request in line with our retention obligations and applicable Indonesian law.
We share data only with trusted service partners who help us operate the platform, always under confidentiality agreements. We may also disclose data when required by Indonesian law. We do not sell your information to third parties for marketing.
When you transact via DANA, OVO or GoPay we receive only the confirmation reference needed to verify and record your payment. We do not store your full e-wallet credentials or account passwords.
Please contact our support team first via the email or live chat options on this page. We will investigate and respond to your complaint. If you remain unsatisfied you may escalate to the relevant Indonesian data-protection authority.