These Terms & Conditions govern your use of kembarjitu and apply to all visitors and registered users. By accessing or using our platform, you agree to be bound by these terms. Our services are available only where local law permits, so please read carefully before proceeding.
kembarjitu operates under a framework designed to be transparent, fair, and consistent with applicable regulations. These terms establish the mutual obligations between you and us when you access or interact with any part of our platform. Your use of kembarjitu constitutes acceptance of these terms in full. If you disagree with any provision, you must discontinue use immediately. We reserve the right to update these terms at any time; continued use following notice of changes constitutes acceptance of the revised terms. All financial interactions on our platform, including deposits and withdrawals processed through supported local methods such as DANA, OVO, and GoPay, are subject to these terms alongside any specific transaction policies we publish. We do not guarantee uninterrupted service availability and accept no liability for losses arising from service downtime, technical errors, or events outside our reasonable control. Your account is personal and non-transferable. You are responsible for all activity conducted under your credentials. We may suspend or terminate accounts that violate these terms, engage in fraudulent activity, or are used in jurisdictions where our services are not permitted. Disputes arising from these terms will be considered under the laws of the relevant governing jurisdiction applicable to your location.
Deposits and withdrawals via DANA are subject to our current transaction policy and these terms.
OVO-based payments must comply with account verification requirements outlined in our policy.
GoPay transfers are processed under the same terms governing all supported payment methods.
You are solely responsible for maintaining control over your account credentials and activity.
Access to our platform is provided as available and only where local law permits.
If you have questions about these Terms & Conditions or need clarification on any provision, our support team is ready to help through the following channels.
Reach our team instantly through the live chat feature available on our platform for real-time policy questions.
Send detailed policy inquiries to our support email address and we will respond as promptly as possible.
Browse our online Help Centre for answers to common questions about account rules, terms, and user obligations.
We take our obligations under these Terms & Conditions seriously. Here is how we handle key policy areas to protect your interests and maintain a fair platform.
We collect and process only the information necessary to operate your account and deliver our services. Your data is used as described in our Privacy Policy and is not sold to third parties without a lawful basis.
We use cookies to maintain session continuity and improve platform performance. You can manage cookie preferences through your browser settings, though some features may be affected if cookies are disabled.
You are responsible for keeping your login credentials secure. Keep your password private and do not share your account with others. Report any unauthorised access to our support team immediately.
We retain account and activity data for as long as required by applicable obligations. To request a review or update of your information, contact our support team directly through the channels listed on this page.
Below are answers to common questions users in Indonesia ask about our Terms & Conditions, account rights, and how to get support.
These terms apply to every person who visits or creates an account on kembarjitu, regardless of how they access the platform. By using our services, you confirm you have read and accepted these terms.
Yes. We may update these Terms & Conditions when necessary. We will provide reasonable notice of material changes. Continued use of our platform after such notice means you accept the updated terms.
You have the right to request access to the personal data we hold about you and to ask for corrections where information is inaccurate. Contact our support team to submit a data request.
You may request account closure by contacting our support team. We will process your request in line with our retention obligations and applicable requirements before deactivating your account.
Breaching these terms may result in suspension or permanent termination of your account. We will assess each case individually and may take further action where required under applicable rules.
Our support team is available via live chat and email to answer any questions about these terms. You can also visit our Help Centre for guidance on common policy and account topics.